[Info-ingres] sales-at-ingres.com

Hi.
Did anyone managed to get any response from sales-at-ingres.com
?
I really would like to buy some licenses, but no one wants to sell /or even
answer/.
Is that normal?


Regards,
Artur Fajok

I also find it irritating when companies don't respond promptly
to email. Telephoning isn't always convenient.
But give Ingres Corp. some slack here, a lot has happened
in a short period of time, even in the best run of organisations
there are bound to be glitches.

Steve

"Steve McElhinney" wrote in message
news:1135415447.399656.262910-at-g43g2000cwa.googlegr oups.com...
> I also find it irritating when companies don't respond promptly
> to email. Telephoning isn't always convenient.
> But give Ingres Corp. some slack here, a lot has happened
> in a short period of time, even in the best run of organisations
> there are bound to be glitches.

I think that being unable to respond to a direct sales request has to be the
one of the worst things a company can do - probably next to having no sales
contact numbers for anyone outside the US - even if they provided the US one
again, it would at least show some form of interest in non-us markets.

When it comes to making a sale - not responding doesn't deserve any slack.
At the very least there should be an autoresponder:

"Thank you for your enquiry - we'll get back to you as soon as posssible.
If you wish you can contact us directly by telephone on ... .. where we
will be pleased to respond to your query. Thank you for your interest in
ingres - the worlds premier open source database application."

Imagine if you were someone wanting to buy ingres for the first time outside
the US and you told your management "Sales don't respond to emails and
there's no contact details for where we are". If I was that management I'd
buy something else.

Ultimately if ingres corp is unable to promptly respond to sales requests,
then it affects every ingres customer because they are potentially (or even
probably) throwing revenue away that could be used to support the company
and product.

Paul

> Steve
>
> _______________________________________________
> Info-ingres mailing list
> Info-ingres-at-cariboulake.com
> http://mailman.cariboulake.com/mailm...py/info-ingres
>

"Paul Andrews" wrote in message
news:8y9rf.12171$5v1.2299-at-newsfe2-win.ntli.net...
> "Steve McElhinney" wrote in message
> news:1135415447.399656.262910-at-g43g2000cwa.googlegr oups.com...
> > I also find it irritating when companies don't respond promptly
> > to email. Telephoning isn't always convenient.
> > But give Ingres Corp. some slack here, a lot has happened
> > in a short period of time, even in the best run of organisations
> > there are bound to be glitches.
>
> I think that being unable to respond to a direct sales request has to be
the
> one of the worst things a company can do - probably next to having no
sales
> contact numbers for anyone outside the US - even if they provided the US
one
> again, it would at least show some form of interest in non-us markets.
>
> When it comes to making a sale - not responding doesn't deserve any slack.
> At the very least there should be an autoresponder:
>
> "Thank you for your enquiry - we'll get back to you as soon as posssible.
> If you wish you can contact us directly by telephone on ... .. where
we
> will be pleased to respond to your query. Thank you for your interest in
> ingres - the worlds premier open source database application."
>
> Imagine if you were someone wanting to buy ingres for the first time
outside
> the US and you told your management "Sales don't respond to emails and
> there's no contact details for where we are". If I was that management I'd
> buy something else.
>
> Ultimately if ingres corp is unable to promptly respond to sales requests,
> then it affects every ingres customer because they are potentially (or
even
> probably) throwing revenue away that could be used to support the company
> and product.

I have a lot of sympathy for this point of view, but the situation isn't as
bad as it might appear. In mid-November my company asked to become an
Ingres Corporation partner on the basis that we were previously/already a CA
partner, and we were told to go right ahead. We are now in the process of
formalizing the arrangement. I would imagine all the other CA Partners for
Ingres products have done the same. If you are interested in buying
anything our contact details appear below.

Roy Hann (rhann at rationalcommerce dot com)
Rational Commerce Ltd.
www.rationalcommerce.com
+44 20 8691 2089
"Ingres development, tuning, and training experts"

Roy Hann wrote:

> I have a lot of sympathy for this point of view, but the situation isn't as
> bad as it might appear. In mid-November my company asked to become an
> Ingres Corporation partner on the basis that we were previously/already a CA
> partner, and we were told to go right ahead. We are now in the process of
> formalizing the arrangement. I would imagine all the other CA Partners for
> Ingres products have done the same. If you are interested in buying
> anything our contact details appear below.

That's all good and well, but if you're not a partner, where does that
leave you? We've had a prio 4 problem that was raised 2 months ago, and
now that our own release is nearing and this really has become a prio 2
or even 1 issue for us, we're hearing "we're in the turmoil of our
separation, please hold..."

And we're not talking about anything that requires deep technical voodoo
here, either. We're looking at a show-stopper problem because we won't
be able to comply with the CA-TOSL because -- get this -- CA has so far
been unable to deliver the source package to us.

That does not make me very happy. I was the one that championed Ingres
within our CA-weary company, and assured people that open source doesn't
need to be an unacceptable risk when a large company is providing
support. Which works, as long as the "providing" part works, too. Which
it did, unbelievably well too, for a while.

Emiliano Heyns