When replying to an email prompted for import

I have an end user that is running Notes 6.54 and when she replies to
any email (internal or external) it prompts with an import dialog box.
I've tried refreshing and replacing the design on her mail file. Also
checked her mail preferences which are all default settings. Has
anyone else ever encountered this?

On Jun 25, 11:00*am, Peffer wrote:
> I have an end user that is running Notes 6.54 and when she replies to
> any email (internal or external) it prompts with an import dialog box.
> I've tried refreshing and replacing the design on her mail file. Also
> checked her mail preferences which are all default settings. Has
> anyone else ever encountered this?

Belive me or not but I have seen this happen when it is looking for
the persons signature(byline.)
Tools, Preferences, signature

On Jun 26, 9:24*pm, Wayde Erickson wrote:
> On Jun 25, 11:00*am, Peffer wrote:
>
> > I have an end user that is running Notes 6.54 and when she replies to
> > any email (internal or external) it prompts with an import dialog box.
> > I've tried refreshing and replacing the design on her mail file. Also
> > checked her mail preferences which are all default settings. Has
> > anyone else ever encountered this?
>
> Belive me or not but I have seen this happen when it is looking for
> the persons signature(byline.)
> Tools, Preferences, signature

Hi,

To add up wayde's reply , also check the signature file pointing to
the .htm (if it is missing) , else rename notes.ini and setup again.

On Jul 2, 10:52*am, comptechno1 wrote:
> On Jun 26, 9:24*pm, Wayde Erickson wrote:
>
> > On Jun 25, 11:00*am, Peffer wrote:
>
> > > I have an end user that is running Notes 6.54 and when she replies to
> > > any email (internal or external) it prompts with an import dialog box..
> > > I've tried refreshing and replacing the design on her mail file. Also
> > > checked her mail preferences which are all default settings. Has
> > > anyone else ever encountered this?
>
> > Belive me or not but I have seen this happen when it is looking for
> > the persons signature(byline.)
> > Tools, Preferences, signature
>
> Hi,
>
> To add up wayde's reply , also check the signature file pointing to
> the .htm (if it is missing) , else rename notes.ini and setup again.

This same odd-ball behavior can be found in R8. Took me a couple of
weeks to track that problem down.