Sierra Bravo Dashboard - Install Problems

Hi,

I have tried installing the latest version of the Sierra Bravo
Dashboard for Windows but have hit a problem on the install. The guys
at Sierra Bravo have tried to help but no no avail and now say they
would need to charge an hourly fee in an attempt to diagnose the
problem.

Basically, I have gone through the install, sent all the logs and
setup files to Sierra Bravo and all look fine but I get the following
when I try and connect. This is using a Unidata database - anyone any
ideas?

Appserver has encountered a fatal runtime error

Module execution failed!

Thanks

Sounds like some specific error coming from their proprietary code.

I haven't seen their communications but whatever they're using I
suggest you emulate it for testing. In other words, if they are using
UniObjects.NET to get from a middle-tier to the DBMS, then get a small
bit of UO.NET code and test it between those same servers. If you
can't make that work then it's no surprise that their code won't work.
Usually an error like this has to do with permissions of the process
that is attempting communications - not necessarily the user running
the test. It could be anti-malware software or a firewall preventing
a socket from being opened.

It could also be a difference in the release versions of the UniSDK
being used on the client and the UniRPC server.

HTH
T

glyn.barton-at-fleetsoftware.co.uk wrote:

>Hi,
>
>I have tried installing the latest version of the Sierra Bravo
>Dashboard for Windows but have hit a problem on the install. The guys
>at Sierra Bravo have tried to help but no no avail and now say they
>would need to charge an hourly fee in an attempt to diagnose the
>problem.
>
>Basically, I have gone through the install, sent all the logs and
>setup files to Sierra Bravo and all look fine but I get the following
>when I try and connect. This is using a Unidata database - anyone any
>ideas?
>
>Appserver has encountered a fatal runtime error
>
>Module execution failed!
>
>Thanks